Custom Debian Distributions
Appendix A - Using the Bug Tracking System

A.1 How to ask for packages which are not yet included

A very frequently asked question in mailing list is, whether program_xy can be integrated into a Custom Debian Distribution. As long as there is an official package of this program it is an easy task. But mostly users ask for software which is not yet integrated into Debian.

There is a detailed description how anybody can ask for including a certain piece of software into Debian. It explains how to use the program reportbug for this purpose.

A.2 How to report problems

Debian has a very useful Bug Tracking System (BTS) but unfortunately users seldom know about this fact and how to use it right. This is the reason why users sometimes become angry about errors because they do not know what to do next and just install a different distribution instead of trying to solve the problem.

A detailed explanation how to report errors is helpful in these cases. While the program reportbug fetches other reports from BTS before creating the bug report it is always a good idea to search http://bugs.debian.org/_package_ for known problems and probably suggested solutions before calling reportbug.

Custom Debian Distributions